While we strongly advise you to make a record of your air waybill number, it is possible to track your shipment without it under certain conditions. If you have the shipper's reference number, you can use our on-line SREF Tracking service, otherwise please contact customer service.

The hklogservices.com web-server, as almost all other web servers on the Internet, stores a list of visits to the server. We use this list to assess which are the most popular sections of our site and to assist us in improving the navigation and content. This file, called an access-log file, records some very basic information about you: the date and time of visit;what pages of our site you looked at; the address of the web site from which you linked to hklogservices.com; what kind of web browser you are using; and your IP address.

This log file cannot identify your e-mail address or any other personal information. Hongkong Logistic Services Limited does not use automatic systems to associate your IP number to any other information you give to us while using our sites, and will not do so manually unless special circumstances require such an action.

Some features of our site require you to provide personal information. The site 'personalisation' feature records very basic information about you in a cookie, to make the completion of forms on our web sites easier for you. This information is not stored by Hongkong Logistic Services Limited, instead, it is retained on your own machine in a small text file called a cookie.

Other sections of the site, such as the pick-up request, may also hold your information in a cookie in order to prevent youhaving to type the same information into the form time and time again. This information will not be transmitted to Hongkong Logistic Services Limited until you submit your pick-up request.

The information we capture helps us to identify the type of web site content that our customers would most like to see. We use this information to improve the Hongkong Logistic Services Limited web sites.

The information you give to us is used to make our services easier for you to use, or to facilitate the provision of a service, such as a pick-up or supplies delivery. We may also use this information to send you e-mail notifications about updates to the web site, if you give us permission to do so, and to contact you for marketing purposes.

No information you share with us will be passed to organisations external to Hongkong Logistic Services Limited and its subsidiaries. Hongkong Logistic Services Limited provides a right of access and rectification of personal data under the applicable legislation.

To change any of your registration information, including your password or e-mail address, login to Web Shipping and choose the 'User Profile' option. When your profile displays, update your information and click 'Submit'.

It may take a few moments for your registration to be processed. Do not click the Submit button more than once. If registration is successful, the 'Welcome to Web Shipping' page appears, and you can begin using Web Shipping. You will also receive an e-mail confirming your successful registration. If registration fails, an error message will display, indicating what the problem is.

This is slightly different for different products. Shipments are constantly updated with new status information dependent on the shipment location. Please contact Hongkong Logistic Services Limited for more information related to your specific products.